FORMS OF PAYMENT
We accept Visa, Mastercard and American Express for instant, convenient online ordering through our secure shopping cart. Sorry, no checks!

INTERNATIONAL SHIPPING
We love our friends around the world, but customs regulations make it impossible for us to ship internationally at this time, there are no exceptions. However, we will be offering a Canadian division of Doodlekins™ Family Labels and Stationery in 2008! For now, international customers may purchase items and have them shipped to a US address. (Please email us for cart instructions.)

SHIPPING ISSUES
If we make an error in shipping your package (incorrect address or postage, for example) and it is returned to us, we will reship at no cost to you.

If your package is returned to us under circumstances beyond our control, we will have to charge for reshipping. Some of the reasons are as follows:
- The address you provided was incorrect in the shopping cart
- The address you provided was missing an apartment or suite number
- The package is delivered to your old home after you have moved
- The package is delivered to your new home before you have arrived
- Your mail carrier leaves the package unattended at your residence, office, apartment front desk, etc. and it is lost or stolen. We do not require a signature release on packages unless you request it.
- You failed to receive a notice that the package was at your local post office and it got returned to us.

If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible since these are personalized items.

Title transfers to buyer upon shipment. Since we have no control over orders once they leave our hands, we do not replace or refund orders with proof of SHIPMENT by Mabel Bean & Company, even if you have not received your package.

You are responsible for letting us know if an item has not been received within 30 days from time of order. We are unable to offer assistance beyond this time, regardless of the reason.

CANCELLATIONS
If you need to cancel an order within 24 hours, we will refund the full price plus shipping.

Beyond 24 hours, we will issue a portional refund based on work that has been done, plus your full shipping fee. If your order is more than 90% complete, we cannot issue any refund other than shipping.

If we have completed the majority of your order, but it is held up due to a question that has gone unanswered for any reason (you were on vacation, spam blockers, etc.), and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible.

If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible since these are personalized items.

RETURN/REPLACEMENT POLICIES
Please don't rush through ordering without reading all instructions. We have so many choices with our products, it's important to take your time and use care in creating your items. If you don't understand something, please ask us first, we're just an email away.

REFUNDS: Because items are personalized, there are no refunds permitted other than through the cancellation policy above.

If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible since these are personalized items.

REPLACEMENTS: We make every effort to ensure accuracy, but our designers design each order by hand, we do not have a generic, computer automated system. Real people produce the most attractive product, and can even catch your mistakes, but can sometimes make mistakes of their own! If we have made an error in the original copy or order instructions, we will replace your order at absolutely no charge when notified within 15 days of receipt. (We'll even throw in a little extra, and be really, really sorry!) Changes to orders on redos, other than the correction, cannot be accomodated at no charge. We do not offer a refund for incorrect orders.

You are responsible for your original copy and reading all instructions on the site. We are sorry, but we cannot replace orders free of charge that are incorrect due to disregarded or misunderstood directions, or personalization you entered mistakenly. This is why we ask you to review your order throughout the site and the cart, and your email receipt! We can reprint your order at a courtesy discount of 50% of the item price, plus shipping. Changes to these orders other than the correction, are not possible with this discount. You must contact us within 15 days of order receipt.

Replacement orders are shipped by your original shipping method, even if due to our error. You may pay for express shipping if you need to have the order rushed to you. We will deduct our share of the standard shipping fee.

Please email us with your issue before returning the labels for replacement, for complete instructions and a RMA#. We do not accept returns without prior authorization!

To report a problem within 15 days of order receipt, simply email us, explaining the situation -- without flipping out, please! Our products are meant to be fun and lighthearted, and our customer care team is exceptional in handling issues in this same spirit. We will do our absolute best to take care of you. Include your name and order number. If you don't receive emails from us, there is probably a problem with your spam blocker, mailbox space or email address - WE ALWAYS ANSWER EMAILS.

ORDER RECEIPTS
At the end of the checkout process, you will see an order receipt page that you can print for your records. It is imperative that you proof your receipt carefully and let us know if you made a mistake within 24 hours.

For your convenience, we also send an automated email receipt of your order. Failing to receive an email receipt, does not cancel our terms! It is your responsibility to either print your receipt page or ask us to re-send the email receipt if you do not receive it within 24 hours. If you don't receive emails from us, there is probably a problem with your spam blocker, mailbox space or email address - email receipts are automated and WE ALWAYS ANSWER EMAILS.